150K+
Instructors managed manually
4.8
Average CSS of 4.8 over 5
99.8%
Incident-free sessions
25
Years of experience in learning back-office and administration
Capabilities
Because of our scale, we are able to provide a robust managed service that ensures quality and cost effectiveness. Our service is based on a meticulous approach to each of our four service layers that focus on the four key areas of learning administration – processes, resources, infrastructure and quality, supported by a robust governance model.
The NIIT Advantage
High touch, agile operations at scale
We have an in-depth understanding of working at scale with decentralized and matrixed organizations across many geographies. Our clear, measurable set of KPAs and SLAs help customers assess the cost savings, quality, and responsiveness of our service in real time. With proven best practices and a track record of many global implementations, we provide a noise free, high touch, and flexible service experience for our customers with demonstrable business value.
Mature and technology-driven learning administration methodology
NIIT’s technology platform and toolset can be customized and configured to the needs and technology platforms of our customers. Our mature processes and best practices coupled with a robust governance model ensure increased service availability and support to global learners at scale.
Business Impact
Internal and External Learning Administration for Global Oil and Gas Leader
NIIT has helped a leading oil and gas company save over 4 million in operational spend through a single, globalized operating model, with standardized processes and governance, resulting in improved efficiencies and service delivery across 80 countries. Additionally, NIIT processes 1340 registrations and 700 training programs monthly for the company’s external learning administration for the extended enterprise, resulting in 12 – 18% savings across portfolios.
Robust Learning Administration for Global Telecom Leader
NIIT supports comprehensive onsite and remote learning administration globally in English, French, Spanish, Portuguese and German for all portfolios with 100% volume for a highly matrixed global telecom organization supporting over 2.3 million student hours of training.