An Evolving, Disrupted World
As education models evolve, and companies look to migrate to new business models such as XaaS, customer education organizations need to find sustainable ways to improve customer adoption and grow education services revenue.
In a disrupted world, you need a partner who can help you navigate the complex state of customer education today and elevate customer success while preserving margins and growing profitability.
NIIT started out as an IT training and education company more than 41 years ago. Because we have our roots in technology education, it is ingrained in our DNA. We understand the importance of customer education to drive technology adoption in a world that is constantly on the lookout for the “next big thing”. A partnership with NIIT will lead to reduced customer education and partner enablement costs and significantly improved adoption and customer service.
How We Help
NIIT offers an unmatched portfolio of customer education services for technology companies. We help technology companies in six key areas:
Increase Profitability
With a variety of ever-changing business models from free education bundles to partially or fully paid subscriptions, it is important for customer education to not just deliver results but also be profitable. Whatever the case may be, NIIT will collaborate with you to increase profitability and maximize revenue for your education business.
Improve Margins
NIIT offers a range of partnering options and solutions – from simple arrangements that augment your existing teams to comprehensive partnerships where we become fully accountable and responsible for all delivery and operations and deliver an OPEX neutral education business to our clients with assured margins.
Elevate Customer Success
The success of any technology depends on the customers who use it. With NIIT’s wide-ranging customer education services, we deliver not just customer engagement, but also make education a direct contributor to customer success. We believe in strong relationships and work in partnership to deliver high quality to our technology customers, and with significant savings in costs and resources.
Expand Scale
With our comprehensive suite of managed training services that span 40 countries, we can design, develop and deliver virtually any technology, customer education service, or solution, customized to the needs of the technology, audience, geographic distribution, regional requirements, and scale.
Maximize Adoption
With the acquisition of Eagle Productivity Solutions, NIIT has strengthened its expertise to deliver the highest levels of end user adoption for any technology. We measure our results in terms of user adoption, and guarantee that 90 percent of the people we train will use – and feel comfortable using – a new tool or process the day after training.
Strengthen Operations
NIIT can tailor operations to a variety of business models from cost center to cost-recovery center or revenue/profit center. Whatever the approach, our focus is always on delivering the highest levels of service and operational excellence to our customers and their extended ecosystem.
Business Impact
Customer Education at Scale for One of the World’s Largest Open Source Technology Companies
NIIT delivers over 21,500 days of worldwide training for one of the world’s leading Open Source software companies covering 5,800+ events each year for over 27,000 students across approximately 80 cities in 3 continents and 7 languages.
CA Mainframe Academy
NIIT delivers high-end enterprise management and security training for CA including the award-winning CA Mainframe Academy program for Certified Mainframe Professionals. The efficient and effective blended learning combines ILT, VILT, WBT, blogs and forums to deliver an award-winning real world and project-based curriculum.